APOLOGY LETTER

October 1, 2012

Ms. Magna

Customer

Adayar, Chennai.

Subject : Apology letter for delivery of damaged consignment

Dear Ms. Magna,

I, Ms Prasitha on behalf of Olay, apologize to you for the shipment of defective goods. I apologize for any inconvenience that this may have caused your organization. In an effort to improve the overall quality of our products and the way that they are being shipped, we have switched to a new delivery company and new packaging. This effort should prevent damage to our products and will expedite orders.

We accept full responsibility for the mistake. We will replace your entire order and have it shipped by the end of this week. We hope that you will continue ordering products.If there is anything else that we can do to reduce your inconvenience, please feel free to contact us at 9487564990.

Yours in service,

Prasitha